Lovable Media Ltd:
Lovable Media Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Lovable Media Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 4th February 2020.
What type of data do we collect and process?
The information we collect and process relates to the purposes listed below and may include:
- personal details e.g. name and job title
- contact information including email addresses and phone numbers
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and offers
- membership details
- financial details
- education and employment details
- information about how you use our website via Hotjar (https://www.hotjar.com/legal/policies/privacy) and Cookies.
We also sometimes process sensitive classes of information that may include:
- physical or mental health details
- racial or ethnic origin
- religious or other beliefs of a similar nature
- offences and alleged offences
- trade union membership
Who the information is processed about
We process personal information about our:
- customers and clients
- enquirers and complainants
- survey respondents
- professional advisers and consultants
- our clients’ customers (with their approval and on their behalf)
How and Why We Process Data:
The following is a broad description of the way this organisation/data controller processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices the organisation has provided or contact the organisation to ask about your personal circumstances.
We process personal information to enable us to:
- to provide marketing and website services to our client
- to maintain our accounts and records
- to enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers
- to promote our services through communications that we think will be of interest to you
- to undertake research
- to support and manage our employees
- to identify and prevent fraud
- to enhance the security of our network and information systems
- to understand how people interact with our websites
- to occasionally contact you for market research purposes
- to customise our website according to your interests
- to determine the effectiveness of promotional campaigns and advertising
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Your consent applies to the following domains: lovablemedia.com
Cookie declaration last updated on 19/02/2020
Cookies on this site include:
DYNSRV – used in context with load balancing to optimise the page’s responsiveness. A necessary cookie.
Cookie Consent – stores your consent state for the domain. A necessary cookie.
Calendly Session – allows the website to add events to your calendar if you use the Calendly booking system. A preferential cookie that allows Calendly to function.
Google Analytics – allows us to see statistics about site visitors’ devices and behaviour on the site. Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Statistics cookies.
Hot Jar – sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Statistics cookies.
Facebook – used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Marketing cookies.
Who the information may be shared with
We sometimes need to share the personal information we process with the individuals themselves and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons. Where necessary or required we share information with:
- current, past or prospective employers
- suppliers and service providers
- financial organisations
- family, associates and representatives of the person whose personal data we are processing
- trade associations and bodies
- professional advisers and consultants
- central government
- employment and recruitment agencies
- business associates
- survey and research organisations
- credit reference agencies
- debt collection agencies
- our clients (if you are their customer)
Our Legitimate Interests and the Impact on Processing Your Data
When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative) and your rights under data protection laws.
“Legitimate Interests” means the interests of our company in conducting and managing our business to enable us to give you the best services and the best and most secure experience. For example, we have an interest in making sure our marketing is relevant to you, so we may process your information to send you marketing that is tailored to your interests.
This can also apply to processing that is in your interests as well. For example, we may process your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.
Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Responsibilities and Security
The person responsible for making sure we comply with the Data Protection Act is Katie Johns who has been trained in how to handle personal information.
We are committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
When collecting personal information, we tell people how we will use it.
We keep records of people’s personal information up to date and don’t keep it longer than necessary.
We hold all personal data safe and secure, password protected at all times and only shared with the minimum amount of people working for the organisation who need to see it, for the duration they need to have access.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing firstname.lastname@example.org
You may request details of personal information which we hold about you at any time. If you would like a copy of the information held on you, please write to Katie Johns, Lovable Media Ltd, 10 The Crescent, Brixton, Devon, PL8 2AP email email@example.com or call us using the details on our Contact Page.
If you believe that any information we are holding on you is incorrect or incomplete, please let us know as soon as possible. We will promptly correct any information found to be incorrect.
19th February 2020.